Privacy Policy

At Katharsis Healing, privacy is fundamental to the trust that underpins every therapeutic relationship. We understand that seeking support is a deeply personal decision, and we are committed to treating your personal information with the same care, respect, and confidentiality that we bring to our work with every client.

We believe in collecting only the information that is reasonably necessary to provide our services. We do not collect personal information simply because we can, and we never sell or disclose it for marketing purposes

When you share information with us, you can expect it to be handled responsibly and securely, in accordance with Australian privacy laws and our professional obligations.

Information We Collect

We collect only the personal information that is reasonably necessary to provide our services. Depending on how you interact with us, this may include:

• Your name and contact details, such as your email address and phone number.
• Information you choose to provide when making an enquiry through our website or by email.
• Appointment details submitted through our online booking system.
• Information reasonably necessary to assess your suitability for TRTP®, provide therapeutic services, and meet our legal and professional obligations.

How We Use Your Information

We use your personal information only for the purposes for which it was collected and only where it is reasonably necessary to provide our services. This may include:

• Responding to your enquiries and communicating with you.
• Scheduling, confirming, and managing your appointments.
• Providing therapeutic services and maintaining appropriate clinical and administrative records where required.
• Meeting our legal, regulatory, and professional obligations.
• Improving our website and services through aggregated, non-identifiable website usage information.

We do not use your personal information for unrelated purposes. We do not sell, rent, or disclose your personal information to third parties for marketing purposes.

Third-Party Services

We use carefully selected third-party service providers to help us operate our website and deliver our services. Where necessary, these providers may process personal information on our behalf solely to provide their services. They handle your information in accordance with their own privacy policies and applicable privacy laws.

These services include:

• Acuity Scheduling – to manage online appointment bookings.
• Google Analytics – to help us understand how visitors use our website through aggregated, non-identifiable website usage information. This helps us improve the website and the experience we provide.

Confidentiality

Confidentiality is central to the therapeutic relationship. We are committed to treating the personal information you share with care, respect, and professionalism.

The information you provide is handled confidentially and accessed only when necessary to provide our services or to meet our legal, ethical, and professional obligations.



There are limited circumstances where we may be required or authorised by law to disclose information, such as where there is a serious and imminent risk of harm to you or another person, or where disclosure is otherwise required by law. Wherever appropriate and practicable, we will discuss these circumstances with you before any disclosure is made.